Several measures are employed in recovering debts from customers (Remembering that, Water sales are mostly on credit basis), the most popular measures used are;

• Carrying out public awareness campaign on prompt bills settlement. This is done through local radio advertisements, mobile loud speaker’s announcements and regular reminders using handset short message services.
• Giving notices of service disconnection, this is mainly used for Institutions and big customers.
• Discussing with customers with large debts on the way forward regarding payment of their arrears including counter signing of ordinary payment contracts which spread up to 3 months.
• The last resort beyond all, is service disconnection to default customers.

These debt recovery measures are guided by the accounts receivable policy (Credit Policy) which establishes guidelines relating to accounts receivable management.