New Connection Application Procedures

Procedures:

1. Customer takes, fills and submits the application form for the new service line connection application.
2. Authority surveyor goes with Customer to his or her site for customer data verification.
3. Surveyor prepares cost estimates as per data and information captured from the customer's site.
4. Customer is required to settle the amount so established.
5. After payment, the Authority's technicians carry out the service installation to the customer.
6. After completion of connection, the customer will be required to sign an agreement regarding Water Meter ownership and this ends the whole cycle.

NOTE: PAYMENTS REGARDING NEW WATER CONNECTION APPLICATION SHOULD BE DONE THROUGH THE CONTROL NUMBER GIVEN TO THE CUSTOMER AND SHOULD NOT BE PAID TO AN INDIVIDUAL STAFF.