Rights

Our clients have the rights to:-

• Receive services in a professional and courtesy manner.
• Be provided with adequate, timely and accurate information.
• Privacy and confidentiality of their information.
• Participate and comment during consultation processes.
• Comment on our quality of services.
• Lodge complaints.
• Rights to redress.

Obligations

Our clients can help us to provide you with the best available services by:-

• Treating our staffs with respect and courtesy.
• Providing complete, timely and accurate information in respect of the services needed by the Authority.
• Abiding to legal requirements in order to eligible for accessing the service sought.
• Timely paying of Water bills.
• Cooperating without staffs.
• Comply with our orders and directives.
• Not to offer gifts, bribes, favors or inducements to our staffs.
• Providing feedback on the Authority’s services when expectations are not met at the appropriate time, and without fear of reprisal.